At LumiEyes, we’re committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, delivery estimates, and tracking information.

Order Processing Time

All orders are processed within 1-2 business days from the time of purchase.
This includes order verification, product preparation, packaging, and dispatch from our facility.
Once your order has shipped, you will receive a tracking number via email.

Estimated Shipping Times
Standard Delivery:
5 to 11 days

Peak Seasons & Holidays: During holiday periods or high-demand seasons, processing and shipping may take longer than usual. We will notify you of any significant delays.

Track Your Order
Once your order has been dispatched, you’ll receive an email with tracking details. You can also track your shipment directly on our website at lumieyes.shop/pages/track-order for real-time updates.

Customs, Duties & Taxes
For international shipments, customs fees, import duties, and taxes may apply depending on your country’s regulations.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
We recommend checking with your local customs office for more details on applicable fees.

Undeliverable Packages
If your package is returned due to an incorrect address, failed delivery attempts, or refusal of customs fees, we will contact you to arrange for reshipment or a refund minus shipping costs.

Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our customer support team within 30 days of the expected delivery date.
We will work with our shipping partners to resolve the issue and, if applicable, arrange for a replacement or refund.

Policy Updates
This shipping policy may be updated as needed to reflect changes in our shipping processes or carrier regulations.
We encourage customers to review this policy before placing an order.

Need Help?
For any questions or concerns about your order, feel free to reach out to our customer support team at lumieyes.shop@gmail.com. We’re here to assist you!